Our main goal is to have satisfied customers

Regardless if you have a single question or if you need assistance with your system – We are here to help!

Our servicedesk is located in Östersund and consists of a professional team with broad and long-standing expertise in the energy industry.
Our customers are energy companies and our systems handle electricity, water, district heating and cooling.



Customer Care_webb


Avance Metering Customer Portal is always open!

If you have a support agreement you can create a support ticket through our online service desk 24/7. You can easily follow the status of your tickets and see all communication.
Go to Avance Metering Customer Portal 

Don’t have access to Avance Metering Customer Portal?
Contact your organisation's responsible system administrator or get in contact with us by email.
Email: info@avancemetering.com



Marie Modigh
VP Customer Care 

"We at Customer Care work hard every day to solve problems and issues that our customers have.  Our team has broad knowledge and experience in our products and the Energy Industry.  With loyal and service-oriented employees, we take great responsibility for our customers. We collaborate closely with out customers to improve and simplify their working day.

I am happy and proud to be part of such a professional team."